Review checkout before paying
Checkout shows the selected evaluation, virtual account size, total price including applicable taxes, billing currency and currently enabled payment methods. A challenge order does not create a recurring subscription or automatic renewal.
Payment confirmation and activation
Use the exact amount and reference shown by the payment flow. An order remains pending until payment is confirmed by blockfunded or an authorised payment provider. If you request immediate service during the withdrawal period, access is activated after confirmation, subject to payment reconciliation, compliance, fraud prevention and technical review.
Invoice and durable records
The service creates an invoice with the order. Keep the order confirmation, invoice and accepted legal information. If support needs to locate a payment, provide the order or invoice reference, not bank login details, wallet recovery material or payment tokens.
Withdrawal and refunds
Consumers may have a 14-day right of withdrawal subject to the conditions explained in the Withdrawal Information and Terms of Use. If service has already started at your express request, the legal consequences can depend on how much of the service was performed.
Get support safely
Email [email protected] or use the app's support flow. Include the affected platform, app version, account or order reference, the action you attempted and the exact visible error. Never include passwords, reset links, one-time codes, wallet seed phrases, private keys or payment tokens.
Frequently asked questions
When will my challenge appear in the app?
After payment confirmation and account issuance, it is linked to the profile used for the order. Compliance, reconciliation or technical review can delay activation.
Does a challenge order renew automatically?
No. The standard challenge order does not create a recurring subscription or automatic renewal.
What information should I send to support?
Send the platform, app version, order or account reference, steps taken and visible error. Never send passwords, one-time codes, seed phrases, private keys or payment tokens.
Still need help?
Send the platform, app version, order or account reference, steps taken and visible error. Never send credentials or wallet secrets.
Contact support